Global appliance group · Shared center transformation
A large global home appliance
group
Shared center consolidation with devices moved into business areas.
Background
The shared operations center handled documents centrally with manual visual review, peak-hour queues and remaining contract tampering risk.
Solution
Seal-control system and integrated devices at the headquarters, followed by branches; automatic AI comparison; business staff accompany customers for on-site self-service sealing.
Result
The centralized shared operation center was dissolved; business staff support customers at the device; subsidiaries seal locally with clear responsibility boundaries.